Service Issue & Complaint Policy

N SEATER (“we,” “our,” or “us”) is committed to providing reliable, professional, and safe transportation services. While all rides are delivered by verified drivers and partners, we understand that issues may arise. This Service Issue & Complaint Policy outlines how customers can report problems and how we resolve them.

1. Reporting Issues

Customers may report service issues within 24 hours of trip completion. Reportable issues include, but are not limited to:

• Overcharging or incorrect billing.
• Driver misconduct or unprofessional behavior.
• Vehicle condition not matching the booking.
• Service not delivered as promised.
• Delays, no-shows, or incomplete trips.

2. How to Report

Customers can report issues via:

• The N Seater mobile application “Support” or “Help” section.
• Email at support@nseater.com.
• Phone support during business hours (Mon–Fri, 9:00 AM – 6:00 PM).

3. Resolution Process

Once a complaint is received:

• Our support team will review the complaint and relevant booking data.
• We may contact the driver/partner for clarification or evidence.
• Based on investigation, refunds, compensation, or alternative resolutions may be offered.
• In severe cases, partners may face penalties or suspension from the platform.

4. Refunds and Compensation

Refunds or compensation, if applicable, will be processed as per the Cancellation & Refund Policy. All decisions are made fairly and transparently, ensuring protection for both customers and verified partners.

5. Grievance Officer

As mandated by the IT Act, India, N Seater appoints a Grievance Officer to address unresolved complaints and disputes.

• Name: Venkateswarlu B
• Designation: Grievance Officer
• Address: N Seater, WE WORK, RMZ Latitude, Bellary Road, Bengaluru, India
• Email: support@nseater.com
• Phone: +91 9705030644 (Mon–Fri, 9:00 AM – 6:00 PM)

6. Contact Us

For further assistance, please reach out to our support team using the methods mentioned above. We are committed to ensuring your concerns are addressed promptly and professionally.